Privacy Policy

This Privacy Policy explains how WhatsMonk LLC ("WhatsMonk", "we", "us", "our"), a limited liability company registered in the State of Wyoming, USA, with its registered office at 30 N Gould St STE R, Sheridan, WY 82801, USA, collects, uses, stores, and protects your information when you use our website, our cloud-hosted WhatsApp CRM (SaaS), and our self-hosted CRM script. By using WhatsMonk, you agree to the practices described below.

1. Information We Collect

• Account information — name, email address, phone number, and billing details you provide when you sign up or purchase.
• WhatsApp data — for SaaS users, the contacts, messages, and conversation data you choose to manage through the WhatsApp Business API connection.
• Usage data — log data, device and browser information, and analytics about how you interact with our website and dashboard.
• Cookies — we use cookies and similar technologies for authentication, preferences, and analytics (e.g. Google Analytics).

2. How We Use Your Information

• To provide, operate, and maintain the WhatsMonk service.
• To process payments and manage subscriptions or one-time purchases.
• To send service updates, security alerts, and support messages.
• To improve our product, troubleshoot issues, and analyze usage trends.
• To comply with legal obligations and WhatsApp/Meta platform policies.

3. Self-Hosted Deployments

If you use the self-hosted version of WhatsMonk, your CRM data — including contacts and conversations — is stored entirely on your own server. We do not have access to that data. You are the data controller and are responsible for securing your installation and complying with applicable laws.

4. WhatsApp Business API & Meta

WhatsMonk integrates with the official WhatsApp Business API. Your use of WhatsApp messaging is also governed by Meta's terms and privacy policies. We process WhatsApp messages only to deliver the features you have enabled and in compliance with WhatsApp's Business Messaging Policy.

5. How We Share Information

We do not sell your personal data. We share information only with trusted service providers who help us operate WhatsMonk (such as payment processors, hosting, and analytics providers), and when required by law or to protect our rights.

6. Data Retention & Security

We retain your data for as long as your account is active or as needed to provide the service. Data is encrypted in transit (SSL/TLS) and protected with industry-standard safeguards. No method of transmission or storage is 100% secure, but we work to protect your information at all times.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

8. Children's Privacy

WhatsMonk is a business tool and is not directed to children under 16. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

Questions about this policy? Email us at support@whatsmonk.com, reach our team on WhatsApp, or write to us at WhatsMonk LLC, 30 N Gould St STE R, Sheridan, WY 82801, USA.